FAQ

Got a question about the Genesis Bicycle Club? It’s probably answered here! 

Still stumped? Remember you can always drop us a message.

If you need assistance with your order, check out our shipping and delivery or returns and cancellations pages.

What is the Genesis Bicycle Club?

Created by the Genesis bikes crew, the Genesis Bicycle Club is a place for our passionate community of owners and fans to gather online – and in future in real-life!

It’s our way of giving back and sharing our passion for bikes which began over 20-years ago. 

Who can join? 

Genesis Bicycle Club is open to those based in the UK-only, however we are looking at expanding this to our worldwide community in the future.

How do I become a member? 

Simply join here – it’s free!

What are the benefits of joining the Genesis Bicycle Club?

You can find all of the benefits here.

Do I have to own a Genesis bike to be a member? 

There’s no need to own a Genesis bike to become a member, although we do anticipate many of our members to be Genesis owners.

Can I get my hands on Genesis Bicycle Club kit without being a member? 

Our kit is only available to members – but membership is free, so why not sign up?

How long does my membership last for? 

Once you’re a member of the Genesis Bicycle Club, you’re in for life! 

I’ve lost my Genesis Bicycle Club membership card – can I get a replacement? 

If you’ve lost your membership card please contact us for a replacement.

How do I access the Genesis Bicycle Club private Facebook group?

You can request access the private Facebook group here. Please note that access will only be granted to Genesis Bicycle Club members.

When will there be Genesis Bicycle Club rides? 

We hope to host official Genesis Bicycle Club rides soon, taking in some of the UK’s best gravel on offer!

How will I find out about the special offers? 

Special offers will be shared to all members as part of our email updates. If you’re not receiving these messages, please contact us.

How do I get my Freewheel discount code? 

Discount codes will be shared to all members as part of our email updates. If you’re not receiving these messages, please contact us.